Offering Terminal Merchant Services 

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Script And Rebutals: PinPoint Docs

             COLD CALL Introduction Script

Good Morning! Do you currently accept credit and debit cards at your business?

Are you the owner?

If yes: Hi, my name is Lorenzo with Pinpoint and the reason I was asking about credit cards is because we have a program that can off-set/eliminate most of your monthly processing fees. Do you currently pay more than $100 in monthly processing fees?

If no: I work with Pinpoint and we provide business owners with Zero fee processing programs. I want to help your business eliminate your monthly processing costs. Is he available?

Who am I speaking with? ____________.

 
Section 1

I know that most business pay about $300 monthly or more for credit card processing. Things have changed recently with federal credit card regulations; we can now provide merchants with a Service-Fee program and charge you only a flat fee of $39.95 and that’s regardless of how much you process.

Do you process at least $5,000 monthly in credit card volume?

If merchant can’t talk right away: I understand… I’d love to catch you at a better time. When is the best time for me to call?

In-the-meantime, I’d like to send you some information about the program. What’s your e-mail address? _____________ (Make sure you get an e-mail or confirm the email you have on file)

Please feel free to call me if you have any questions, otherwise I’ll follow-up with you on _________. Thank you for your time.

If they don’t process, (Name of Merchant), Are you looking for a provider or you’re just not going to accept credit cards because it’s too expensive? 
Well, things have changed for the better recently and that’s the reason for my call; we now have a flat-fee program that is compliant in all 50 states, and covers your complete processing costs, including unavoidable bank fees.
It eliminates up to 90% of all your processing costs. The program costs just $39.95 regardless of processing volume, you pay nothing else.

THE MEAT & POTATOES 

*The way we are able to eliminate all your processing fees is by programming your equipment to collect a non-cash adjustment fee from customers every time they pay with their credit card instead of cash.

Does that make sense?

By having your customers pay a small additional fee, this will offset your complete processing costs. And our program does this for you compliantly and automatically. (See rebuttal 10 if they ask how much the additional fee is)

What’s your average sale amount $20/50? Roughly? Perfect!

Our PointPay program is compliant in all 50 states because it meets all three card brand network requirements, 1) the equipment calculates the non-cash adjustment fee automatically.

2) the receipt prints out a line item that shows the non-cash adjustment. And, 3) we provide you with proper signage to post in your business. We handle everything for you. (only if you need to elaborate… If they ask you what the signage reads go to the End of Section 4)

Section 2
How are you currently accepting credit cards? Is it through a terminal, a POS system or a Virtual Terminal?

If terminal,
What’s the make and model of your terminal? (most terminals are not compatible with cash discount programs. See Section 4 for more information)

We provide merchants with the Dejavoo Z8 high-speed, chip-card terminal that retails for $400.00 for $225.00. It works in multiple processing environments, through a phone jack, modem/ethernet or a WiFi connection. It also processes contactless transactions, such as Apple Pay, Samsung Pay and Google Pay and best of all, you will be able to cover the cost of your upgrade in about two months with the monthly savings provide by our PointPay program.

If client has the POS system,
What’s the name of your POS system? 
Great! Let’s do this, I will send you an e-mail with more information about our program. What’s your e-mail address? ________________

 (If POS is incompatible, add the following:) I will follow-up with you about compatibility with your current POS system. 
In the meantime, I would love to show you a demo of our cloud-based POS system called Retail Time Management. We have ______ at______am/pm available.

(Don’t forget about time zones)

Check Appointment Demo Availability:

SCHEDULE APPOINTMENT - CLICK HERE FOR APPOINTMENT

If Virtual Terminal, go to the end of Section 4.

If a Virtual Terminal,
For an additional $5.00 monthly we give you access to our PointPlus virtual terminal which turns any computer into a fully functional payment station and gives you the ability to compliantly keep credit card information on file for later use.
 
It is the only virtual terminal that fully works with the PointPay Service fee program that saves you hundreds on your processing costs. 

You simply log-in with a username and password, just like facebook, and connect the free swiper we provide you to any computer or laptop. 

It has the ability to setup payment plans for outstanding balances, e-mail invoices to customers with a link so they can pay online or through their smartphone. And we also provide you with a Mobile App to process transactions on your smartphone. 

All of these features are enabled while still providing you saving through our service-fee program PointPay. 

Section 3
(Name of Merchant), I would love to put everything in black and white. Do you have 2 minutes to pre-fill an application?

If Client says yes, Perfect! What’s the Legal Name of your business? (Take down your merchant’s information right-away.)

If no, Let’s do this, I will send you an e-mail with more information about our program and will include my contact e-mail and phone number should you have any questions.

What’s your e-mail address? __________________ 

(Always get an e-mail)

If I don’t hear back from you before(GIVE THEM ONLY 2 DAY) I will follow-up with you then. Are mornings or afternoon better for you?

Section 4
Free terminal requirements:
⦁ Must be PointPay account and processes more than $5,000 monthly in credit card sales.
⦁ Account must have at least a 2-year agreement. 
⦁ Merchant can rent or buy the equipment from us if they don’t want an agreement.

We will also provide you with a high-speed, chip-card terminal that retails for $600.00 at no cost to you. It works in multiple processing environments and can be used through a phone jack, modem/ethernet or WiFi connection. It also processes contactless transactions, such as Apple Pay, Samsung Pay and Google Pay.

We are a complete solution provider and can provide you with a full range of processing options.

(Back to beginning of Section 3)

We are a complete solution provider and can provide you with a full range of processing options. 

What does your Signage Say?

CUSTOMER PRICING NOTICE
A 3.99% service fee is applied to all store sales.
CASH DISCOUNT AVAILABLE
We now provide a discount to customers who pay with cash.

                  Voicemail Message

 Hi, my name is Lorenzo with Pinpoint and the reason I am calling to see about eliminating  most of your monthly processing fees for credit card processing from your customer. If you are looking to save money or if you are interested in our service call us at 215-254-5002.  Thank you and have a great day