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               INTERVIEW TIPS

                    Interview Tips

 

 

Tell me about yourself and previous experience?

 I have work hard to become a well qualified support specialist with basic Technical skills and customer service. I have worked in callcenters such as At&t Tech support, Comcast Tech support, medical services onsite and  remotely in the past. I am eager to implement what I have learned in a practical and impactful manner

 

Why are you interested in this position? Why should we hire you ?

I'm interested in this job because I can see that, in this role, my skills in customer service/ Telemarketing / Sales could help solve this problem within your company. I also see an opportunity for me to learn and grow these skills, so we both would benefit personally, professionally, and financially.

“One of the things that drew me into applying for this role in the first place was discovering how much your company values teamwork. This is intriguing and leads me to think that I’ll be using my teamwork skills a lot in this position. This will come easily to me because I thrive in a collaborative workspace and believe it’s crucial for the marketing field.

  •  Are passionate about client success.
  •  Enjoy collaborating with others.
  •  Strive to exceed expectations. To wow/win the customer 
 

 

 

What makes you the best candidate for the job? 

I realize that there are likely other candidates who also have the ability to do this job. Yet I bring an additional quality that makes me the best person for the job - my passion for excellence. I am passionately committed to producing truly class results. my qualifications match your needs perfectly I have over two years of experience in this field

 

Why should we hire you?

My Previous experience and education background are very much suitable for this position. The job profile for the position is similar to my last job responsibility with LIVEOPS. And I am quite confidence I can make a difference in this position by introducing new idea and dig into more details.

  •  I am  passionate about client success.
  •  I Enjoy collaborating with others.
  •  I Strive to exceed expectations.
 

 

 

What are your weaknesses ?

  • Conducting meetings presentation in front of a large crowd but I am accurate when it comes implementing information into the data base system
  • Loud noise is a distraction when trying to listen to the customer 

 

·    For my weakness, I always say that some people say I'm over-friendly. You can't go wrong with that one. Usually, the person interviewing is like "Oh, that's not a bad thing at all."

"I'm always told that I am a bit too slow... but that's only because I want to do the best job I can. I guess you could say I'm a bit anal when it comes to perfection." An employer can only look at that as being a great characteristic, and in no way a negative quality to possess.

What are your strengths?

Strengths is my communication skills. I work very well with all kinds of people. I understand that everyone has different perspectives about projects and work tasks. When I work with other’s I realize that everyone comes to the table with different priorities and objectives. I keep this in mind when I communicate tasks that need to be accomplished with positive reinforcement and awareness of what others are working on.

Overcoming objections 

 

Tell me about a Time You Went Above and Beyond in Retail/Customer Service: 

 

I was working as a Tech support for At&t helping a customer who was lock out of their voicemail. I took the steps in resetting her voicemail password and made sure she had access so she could check her voicemail messages. However, the customer had a problem of hearing. I  spoke very slowly and clear so that the customer can  hear me . And was able to follow my direction in resetting and logging into her voicemail . Customer was able to access her voicemail message and was satisfied with the service i provided

 

Tell us about a time it was difficult to work with someone ?

I have had a co-worker that was always negative and always viewed things in the worst way possible. I always tried to keep things light when I talked to him to help cheer him up and keep him in a more positive mood. It helped balance him out so he could focus on the job in a more positive light

 

 

What Motivates you ?

When challenge to meet deadlines , goals and targets

  • learning new things
  • acquiring new skills
  • meeting deadlines, goals and targets
  • coaching others
  • improving processes, finding ways to solving problems
  • leading a team or being a part of a team
  • completing a difficult project
  • overcoming challenges /  Overcoming objections 
  • coming up with creative ideas

 

Why do you take down notes on a call?

 Note taking forces you to pay attention and helps you focus, understand and   remember teh information 

 

How do you handle Objections?

Acknowledge, Listen Fully and respond immediately with a rebuttal by suggesting better ways to resolve customer issue.

 

 

            Technical Question 

 

What is the Hardware?

It includes all the parts inside the computer case such as the CPU, hard disk drive, graphic cards, sound cards, RAM, power supply unit, motherboard, etc. Computer hardware is what you can physically touch.

 

What is the CPU?

Central Processing Unit (CPU), principal part of any digital computer system, generally composed of the main memory. It is the main Memory 

 

What is the Ram for the computer?

Short term memory where data is stored as the processor needs it

 

What is a processor for the computer?

Operates or processes the power the computer need to do its work 

 

What is the Hard Drive?

Hardware component that stores all of your digital content. Your documents, pictures, music, videos, programs, application preferences, and operating system represent digital content stored on a hard drive. Hard drives can be external or internal.

 

What is a Mother Board?

It ties the computer components togethers in order for it to work well 

 

                SALES QUESTIONS 

 

To began a sales call 

Tonality - Voice/ Ask Question /

Is there anything else before you make a decision
Focus on the buyers needs , have excellent communication skills. And ability to build rapport. Creating motivation and inspiration 

 

 

 

Tell us about your skills in sales:

I was as a REMOTE salesperson for Liveops making cold calls to sell insurance products. I worked here for  4 years and picked up communication skills during my time here. My latest job was also in REMOTE sales, working for AT&T company and selling to members of the public in shopping centres across the country. In this role, I learned how to work well as part of a close-knit team.'

 

What are the two most important business questions to ask a potential client?

 

What Problems Are You Facing?

What Are Your Expectations?

What interested you in our product/service?

What are your short-term and long-term goals?

What is your buying criteria?

 

Sales scenarios examples

 
A few examples of the most in-demand scenario topics in sales include:
  • Handling objections.
  • Conducting cold calls.
  • Understanding prospects' needs.
  • Building trust and rapport with prospects.
  • Discussing products and making recommendations.
  • Talking about the competition.
  • Getting past the gatekeeper.
  • Negotiating and closing deals.
How to overcome sales objections
Dont have the moneyTransition away from price with responses like: Think about the time it takes to do (task) now, because you’re not going to have to worry about that anymore.”
I need to talk to husband /wife -  work around this objection by asking to have another conversation with them wife/husband
Customer say" The price is too high or i dont have that much 
Its too expensiveTransition away from price customer not seeing the value start with responses like: Think about the time it takes to do (task) now, because you’re not going to have to worry about that anymore.” Or say " I can guarantee you that our services /product will benefit . What do you need our services / product to help you with?
Angent say" Thank you i appreciate the feedback and i understand the price might be to high. So that we are on the same page regarding the price.Why do you feel the price is too high?  What would be a fair price for you to move forward?
Dont have time right now - When would be a better time to talk?”
Im happy with my current Plan/Product : Are you benefiting from your plan / product 
Im busy right now - Ask when it only take a minute  or when is the best time to call it will only  take a minute  
I need to think about it - no problem are you interested  or not sure can you tell me why your not interested --mr customer is this product a fit? does it meet your needs? does it have all the features? is it the finance/money? mr customer i understand that  i have a payment plan for you / discount / 

 

MORE INTERVIEW TIPS : 

1. Why do you think this position would be a good match for you? In this job  I can see that, in this role, my skills in customer service, Appointment setting and  Sales could help solve this problem within your company. I also see an opportunity for me to learn and grow these skills, so we both would benefit personally, professionally, and financially.

 

 2. Are you interested in full-time or part-time work? Yes
 how many hours would you be able to work? 40 
 This would be an at-home position: 
 
3. Please describe your home office?  I have an office desk 32 inch Monitor , headset with mic, Quiet work space no distractions.
 
  4. Do you have a quiet work environment? Yes 
 
 5. Why would a work from home position be a good fit for you? I have no distractions and I can get more work done.
I can achieve a better work, life balance. And give me more time to spend on various tasks instead of commuting to a physical office.
 
6. Is this an acceptable compensation level for you at this time?  Yes $16 an hr plus commission
 
Download speed____92.95________________
Upload speed ______88.60_________________

EXAMPLE OF SALES PITCH

 

Hi _____________, this is Lorenzo from SUPPLY Small Business. I am calling to see if you are interested in buying a notebook. This is not just an ordinary notebook. It has 500 pages with color assorted tabs to organize sections with plastic folders embedded in each section of the tabs.  And also it comes with a multiplication table in the back of the notebook and the cost is only $29 bucks.  I was doing some research on your company and it looks like your company would be a good fit for our [product or services] and noticed we might be able to help.

I haven’t caught you at a bad time, have I?

I know your time is valuable so I’ll be brief. Several of the businesses we work with encounter challenges in finding affordable notebooks to manage your growing teams. Is that something you experience at [company name]?

We you be interested in purchasing notebook today?

We’re a Office supply company  that’s dedicated to making tools that save time, improve productivity, and increase sales for small businesses. I’d love to set up 15 minutes with you and anyone else on your team who’d like to learn more next week. Does Monday or Thursday afternoon work better for you?

Great, I’ll send you a calendar invite right away. Thank you for your time—I look forward to meeting you soon!

 

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Hours Of Operation

 

Mon - Sat   8am to 7pm est

 

Call Us At  267-587-6191

 

Office Closed on Sundays

 

Human Resources can be reached through email at

hr-1@workathomepbc.ne
 

 

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