WORK AT HOME PBC OutSource
WORK AT HOME PBCOutSource 

               INTERVIEW TIPS

                 Interview Tips

 

 

Tell me about yourself and previous experience?

 I have work hard to become a well qualified support specialist with basic Technical skills and customer service. I have worked in callcenters such as At&t Tech support, Comcast Tech support, medical services onsite and  remotely in the past. I am eager to implement what I have learned in a practical and impactful manner

 

 

What makes you the best candidate for the job? 

I realize that there are likely other candidates who also have the ability to do this job. Yet I bring an additional quality that makes me the best person for the job - my passion for excellence. I am passionately committed to producing truly class results. my qualifications match your needs perfectly I have over two years of experience in this field

 

Why should we hire you?

My Previous experience and education background are very much suitable for this position. The job profile for the position is similar to my last job responsibility with LIVEOPS. And I am quite confidence I can make a difference in this position by introducing new idea and dig into more details.

 

What are your weaknesses ?

  • Conducting meetings presentation in front of a large crowd but I am accurate when it comes implementing information into the data base system

 

·    For my weakness, I always say that some people say I'm over-friendly. You can't go wrong with that one. Usually, the person interviewing is like "Oh, that's not a bad thing at all."

"I'm always told that I am a bit too slow... but that's only because I want to do the best job I can. I guess you could say I'm a bit anal when it comes to perfection." An employer can only look at that as being a great characteristic, and in no way a negative quality to possess.

What are your strengths?

Strengths is my communication skills. I work very well with all kinds of people. I understand that everyone has different perspectives about projects and work tasks. When I work with other’s I realize that everyone comes to the table with different priorities and objectives. I keep this in mind when I communicate tasks that need to be accomplished with positive reinforcement and awareness of what others are working on.

 

Tell me about a Time You Went Above and Beyond in Retail/Customer Service: 

 

I was working as a Tech support for At&t helping a customer who was lock out of their voicemail. I took the steps in resetting her voicemail password and made sure she had access so she could check her voicemail messages. However, the customer had a problem of hearing. I  spoke very slowly and clear so that the customer can  hear me . And was able to follow my direction in resetting and logging into her voicemail . Customer was able to access her voicemail message and was satisfied with the service i provided

 

Why do you take down notes on a call?

 Note taking forces you to pay attention and helps you focus, understand and   remember teh information 

 

 

 

How do you handle Objections?

Acknowledge, Listen Fully and respond immediately with a rebuttal by suggesting better ways to resolve customer issue.

 

What is the Hardware?

It includes all the parts inside the computer case such as the CPU, hard disk drive, graphic cards, sound cards, RAM, power supply unit, motherboard, etc. Computer hardware is what you can physically touch.

 

What is the CPU?

Central Processing Unit (CPU), principal part of any digital computer system, generally composed of the main memory. It is the main Memory 

 

What is the Ram for the computer?

Short term memory where data is stored as the processor needs it

 

What is a processor for the computer?

Operates or processes the power the computer need to do its work 

 

What is the Hard Drive?

Hardware component that stores all of your digital content. Your documents, pictures, music, videos, programs, application preferences, and operating system represent digital content stored on a hard drive. Hard drives can be external or internal.

 

What is a Mother Board?

It ties the computer components togethers in order for it to work well 

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Hours Of Operation

 

Mon - Sat   8am to 7pm est

 

Call Us At  215-254-5002

 

Office Closed on Sundays

 

Human Resources can be reached through email at

hr-1@workathomepbc.ne
 

 

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